Last Updated: November 27, 2025
Welcome to Marksol Creative Agency. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before engaging our services.
1. Acceptance of Terms
By accessing marksolcreativeagency.com or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
2. Services Provided
Marksol Creative Agency provides digital marketing, branding, web development, social media marketing, SEO, PPC advertising, and content creation services. Specific service details, deliverables, timelines, and pricing will be outlined in individual service agreements or proposals.
2.1 Service Scope
- All services are provided as outlined in signed proposals or contracts
- Changes to service scope require written agreement from both parties
- Additional services beyond the agreed scope may incur extra charges
2.2 Service Delivery
- We aim to meet all agreed deadlines but cannot guarantee exact delivery times
- Delays caused by client feedback, approvals, or content provision may extend timelines
- We reserve the right to subcontract work to qualified third parties
3. Client Responsibilities
3.1 Information & Access
Clients must provide:
- Accurate business information and brand guidelines
- Timely feedback and approvals within agreed timeframes
- Necessary access to accounts, platforms, and tools (social media, website hosting, analytics, etc.)
- Content, images, and materials required for project completion
3.2 Communication
- Clients agree to maintain regular communication via agreed channels
- Response time for client feedback should not exceed 5 business days unless otherwise agreed
- Prolonged lack of response may result in project delays or suspension
3.3 Legal Compliance
- Clients warrant that all provided materials are legally owned or licensed
- Clients are responsible for ensuring compliance with industry regulations
- Clients must not use our services for illegal or unethical purposes
4. Payment Terms
4.1 Pricing & Invoicing
- All prices are quoted in Pakistani Rupees (PKR) or US Dollars (USD) as specified
- Prices are subject to change with 30 days’ notice
- Invoices are sent via email and must be paid within specified timeframes
4.2 Payment Schedule
- Project-Based Work: 50% deposit before work begins, 50% upon completion
- Monthly Retainers: Payment due on the 1st of each month
- Custom Agreements: As outlined in individual contracts
4.3 Late Payments
- Payments not received within 7 days of the due date incur a 5% late fee
- Services may be suspended if payment is overdue by 15 days
- We reserve the right to terminate services for non-payment
4.4 Refunds
- Deposits are non-refundable once work has commenced
- Refunds for monthly services require 30 days’ written notice
- Completed work is non-refundable
- Disputes regarding refunds will be handled on a case-by-case basis
5. Intellectual Property Rights
5.1 Client-Owned Materials
- Clients retain all rights to materials provided to us
- Clients grant us license to use materials solely for delivering agreed services
5.2 Deliverables
- Upon full payment, clients own final deliverables (designs, content, etc.)
- We retain rights to reuse design concepts, techniques, and methodologies
- Source files, working documents, and drafts remain our property unless agreed otherwise
5.3 Portfolio Usage
- We reserve the right to showcase completed work in our portfolio
- Confidential projects can be excluded upon request
- Client logos may be used to indicate partnership unless requested otherwise
6. Confidentiality
Both parties agree to:
- Keep confidential information private and secure
- Not disclose sensitive business information to third parties
- Use confidential information solely for the purpose of service delivery
- Return or destroy confidential materials upon request
7. Third-Party Services
7.1 External Platforms
- We may use third-party tools (social media platforms, hosting services, analytics tools)
- We are not liable for third-party service failures, changes, or data breaches
- Clients are responsible for maintaining their own platform accounts
7.2 Advertising Spend
- PPC/ad budgets are separate from our service fees
- Clients authorize us to manage ad spend within agreed budgets
- We are not responsible for platform policy violations or account suspensions
8. Warranties & Disclaimers
8.1 Service Quality
- We provide services with professional care and skill
- We do not guarantee specific results (rankings, traffic, sales, etc.)
- Digital marketing outcomes depend on multiple factors beyond our control
8.2 Website & Content
- Information on our website is provided “as is”
- We do not warrant accuracy, completeness, or currentness of all information
- We reserve the right to modify website content without notice
8.3 No Guarantees
- We do not guarantee SEO rankings, social media virality, or conversion rates
- Marketing success depends on market conditions, competition, and audience behavior
- Past performance does not guarantee future results
9. Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the amount paid for services
- We are not liable for indirect, consequential, or special damages
- We are not responsible for loss of profits, data, or business opportunities
- Force majeure events (natural disasters, war, pandemics) excuse performance delays
10. Termination
10.1 By Client
- Clients may terminate with 30 days’ written notice
- Payment for work completed up to termination date is required
- Deposits and payments for completed work are non-refundable
10.2 By Marksol
We may terminate services immediately if:
- Client breaches these terms
- Payment is overdue by 30 days
- Client engages in abusive or unethical behavior
- Legal or compliance issues arise
11. Modifications to Terms
- We reserve the right to modify these terms at any time
- Changes will be posted on this page with updated date
- Continued use of services after changes constitutes acceptance
- Major changes will be communicated via email to active clients
12. Dispute Resolution
12.1 Negotiation
- Disputes should first be addressed through good-faith negotiation
- Both parties agree to communicate openly to resolve issues
12.2 Mediation
- If negotiation fails, parties agree to mediation before legal action
- Mediation costs will be shared equally
12.3 Jurisdiction
- These terms are governed by the laws of Pakistan
- Legal disputes will be resolved in the courts of Gujranwala, Pakistan
13. General Provisions
13.1 Entire Agreement
- These terms, along with signed contracts, constitute the entire agreement
- Previous verbal or written agreements are superseded
13.2 Severability
- If any provision is found invalid, remaining provisions remain in effect
13.3 Waiver
- Failure to enforce any right does not waive that right
13.4 Assignment
- We may assign or transfer services to qualified parties
- Clients may not transfer agreements without written consent
14. Contact Information
For questions about these Terms & Conditions, please contact:
Marksol Creative Agency
Email: info@marksolcreativeagency.com
Phone: 03197681402
Address: MM Alam Road, Lahore
Acceptance
By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
For service-specific terms, please refer to your individual service agreement or proposal.